Hi, I’m Karen, a product manager and designer based in the Silicon Valley. I’m interested in the intersection between design and engineering, and applying technology to different fields like healthcare, education, and entertainment.
I love storytelling, because it reminds us that we are building products for real people who can benefit from our technology.
In addition, I’m a percussion performer and occasional composer. Music has always been a big part of my life.
In my spare time, I blog to sharpen my writing skills.
Product Management & Design
I go beyond my job descriptions to design and develop user experiences. My diverse skills in the UX sphere, including product management, writing, and animation, allow me to approach the user from a variety of perspectives.
Working on an Agile team
Design: Research, wireframing, prototyping, mockups, storyboarding, user flows, personas, competitive analysis
Software: Sketch, Invision, Balsamiq, Adobe CC (Illustrator, Photoshop, Premiere Pro, AfterEffects)
Languages: English, Mandarin
University of California, Berkeley
B.A in Comparative Literature & Music
Coursework: Structure and Interpretation of Computer Programs, Foundations of Data Science
Percussion performance, backpacking, music composition
Rakuten USA San Mateo, CA, Jun 2016 - present
- Jr. Product Manager, Feb 2017 - present
-Perform competitive analysis and research in the mobile development platform market
-Prepare live and recorded demos and presentations as part of customer outreach
-Test product alongside engineers for quality assurance
-Plan product vision and break down weekly tasks
- Technical Writer, Jun 2016 - Jan 2017
-Documented new features, conducted UI/UX and text reviews for upcoming software releases
-Designed and wrote user journeys, storyboards, and wireframe mockups for a product demo
- Developed and maintained Python script used to generate documentation
-Wrote scripts, recorded voice-overs, and designed animations for product demo videos
The Daily Californian Berkeley, CA, Sept 2014 - May 2016
- Multimedia Editor, Jan 2016 - May 2016
-Hired and managed a team of 14 music producers and video journalists to produce daily video projects
- Multimedia Web, Video, and Music Producer, Sep 2014 - Dec 2015
-Conducted research and published feature articles, data-driven infographics, and opinion columns
-Researched strategies for marketing videos on social media
-Filmed, edited, and published videos and music clips for the Daily Cal YouTube channel at least once every 2 weeks
Webmaster and Marketing Writer, U Music Education Foundation
Fremont, CA, Jun 2014 - present
-Design, write, and revise the school’s website content, internal policies and procedures, biannual newsletters, internal surveys, brochures, social media posts, and other marketing materials
- Enhanced the school’s website and updated it with the most recent schedules, photos
-Translated documents between English and Chinese for students and parents